Privacy Policy 2malaysia

When you register and use the 2malaysia platform, we collect several categories of information to ensure our services run smoothly, securely, and in compliance with applicable legal requirements.

Information You Provide Directly

• Identity information: full name, date of birth, identity card number or passport number.
• Contact information: email address, phone number, and residential address.
• Financial information: bank account number, bank name, and digital wallet details for deposit and withdrawal purposes.
• Verification documents (KYC): copy of identity card, bank slip, or other supporting documents required for identity verification.

Information Collected Automatically

• Your device's IP address and general location.
• Browser type, operating system, and device model.
• Session data: pages visited, session duration, and platform usage patterns.
• Activity logs: the date, time, and type of transactions carried out in your account.

The data we collect is used solely for legitimate, clearly stated purposes. 2malaysia does not use your data for any purpose outside the following scope:

We do not use your data for automated decision-making that has a material impact on your rights or interests without appropriate human oversight.

2malaysia does not sell or rent your personal data to anyone. However, there are limited circumstances where we need to share certain information with trusted third parties to enable our platform to function properly.

Third Parties That May Receive Your Data

• Payment service providers: to process your deposits and withdrawals securely via FPX, DuitNow, and supported digital wallets.
• Game software providers: minimal, anonymized game session details are shared with providers for technical and audit purposes.
• Cloud and hosting service providers: data is stored in a protected server environment that meets high security standards.
• Regulatory bodies and law enforcement: we will disclose information if required by law, court order, or directive from a regulatory authority.

All third parties working with 2malaysia are bound by strict data protection agreements and are not permitted to use your data for their own purposes.

We continuously invest in security infrastructure to keep your personal data safe at every stage — in transit, at rest, and during processing.

Security Measures We Use

• 256-bit SSL encryption for all communications between your device and 2malaysia servers.
• Two-factor authentication (2FA) available to all accounts as an additional layer of protection.
• Continuous 24/7 monitoring against suspicious activity and unauthorised access attempts.
• Strict internal access controls — only authorised staff may access user data, and only to the extent necessary for their duties.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.

While we take all reasonable precautions, no digital system can be guaranteed 100% secure. In the event of a security incident involving your data, we will notify you and the relevant authorities as required by applicable law.

The 2malaysia platform uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver relevant content.

Types of Cookies We Use

• Essential Cookies: required for essential platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: collects anonymous data on how users interact with the platform to help us make improvements.
• Functional Cookies: remembers your preferences such as language and display settings for a more personalised experience.
• Marketing Cookies: used to display relevant promotions. You can decline these cookies without affecting the platform's core functionality.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or your experience on the 2malaysia platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of these rights, contact our support team. We will process your request within a reasonable timeframe in accordance with legal requirements.

2malaysia retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, we will retain your data for a defined period to fulfil our legal and regulatory obligations.

• Account and transaction data: retained for a minimum of 7 years after account closure for financial compliance purposes.
• Customer support communication logs: retained for 3 years for reference and dispute resolution purposes.
• Session data and technical logs: retained for 90 days for security and troubleshooting purposes.
• KYC records: retained for the period required by legislation related to anti-money laundering.

Once the retention period expires, your data will be securely deleted or anonymized in a way that ensures it can no longer be linked back to you.

2malaysia reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the platform.

Whenever we make material changes, we will notify you via a prominent notice on the platform or by email registered to your account. The "Updated" date at the top of this page will always reflect the latest version of this policy.

Your continued use of the 2malaysia platform after any changes take effect means you accept and agree to the latest version of this Privacy Policy.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to help. You can reach us via live chat available 24/7 on the platform, or refer to the FAQ us for frequently asked questions.

For inquiries specifically related to personal data protection, please include "Privacy Inquiry" in the subject line or at the start of your message so it can be routed to the responsible team more quickly.

We are committed to responding to all privacy-related enquiries within 14 business days of receipt. For more complex cases, we will keep you informed of progress within that timeframe.